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50 Union Avenue, New Haven, CT 06519

CTrail Hartford Line Customer Service: 1-877-287-4337

Metro-North Customer Service: 1-877-690-5114

Shore Line East Customer Service: 1-877-287-4337

AMTRAK: 1-800-USA-RAIL (1-800-872-7245)

CTtransit New Haven Division: 1-203-624-0151

New Haven Union Station


Paid parking garage with attendant*

Hours of operation: 24/7

Monthly parking passes are available here

Additional parking available via a privately-owned garage directly across from Union Station.


*Denotes accessible amenity


Covered station and waiting area

Partially covered platform

Restaurants, food vending and retail

Ticket Vending Machine (TVM)

Amtrak and CTrail ticket windows

Bike racks – located near the southwest garage entrance, at the northeast (back left) corner of the garage and within the glass case adjacent to the garage elevators.

Phone charging stations




*Denotes accessible amenity

Elevator Status

View the current status of all elevators at CTrail Shore Line East and CTrail Hartford Line stations here.

Bus Substitution Pick-Up Location

Outside the West Exit by Greyhound.


See something, say something!

In an emergency, call 911. To report something suspicious, tell an authority, Call 1-866-HLS-TIPS (1-866-457-8477) or visit KEEPCTSAFE.COM

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