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Safety Reminder

We want to let you know about a new safety policy going into effect immediately. This policy will require conductors to keep the train car door closed before departing a station and whenever the train is in motion. This also means that conductors will no longer open them to pick up passengers arriving late at the platform once the doors are closed.

As always, we are committed to providing a safe and enjoyable experience and would like to remind you about the travel tips below to ensure a smooth trip: 

Travel Tips 

  • Purchase Tickets Before Travel: You can purchase tickets ahead of time using our CTrail eTix app. 
  • Arrive Early: Get to your station before the scheduled departure time.
  • Stand Back: Always stay behind the yellow lines at train stations.  
  • Keep Doors Closed: Opening a door when a train is in motion is prohibited and dangerous. 
  • Listen: Pay attention to the station and on-board announcements.  

Thanks in advance for your cooperation. For travel information, go to

Remember to always wear a mask or face covering onboard trains and stations. And be sure to sign up for alerts or update your preferences on our Alerts page for the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken and what you can do to help, visit the Safety First section on our website. 

See something, say something!

In an emergency, call 911. To report something suspicious, tell an authority, Call 1-866-HLS-TIPS (1-866-457-8477) or visit KEEPCTSAFE.COM

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