Skip to content Skip to main navigation Skip to footer
Notices Icon


Accomodations for Hartford Elevator Outage


The elevator at Hartford Union Station is still out of service. While our maintenance team works to fix the issue, ADA-compliant buses will provide service starting on Monday, February 13th, for customers who require assistance and may have difficulty navigating the stairways. Busing details can be found below:


Departing from Hartford Union Station

  • Customers will board a bus at Hartford Union Station and take it to either Berlin or Windsor station to board their train.
  • Customers should arrive at Hartford Union Station at least 45 minutes before the train’s scheduled departure time.

Arriving at Hartford Union Station

  • Customers whose end destination is Hartford Union Station will deboard their train at either Berlin or Windsor station and transfer to a bus. The bus will then take them to Hartford Union Station.


Bus Operating Hours:

  • Weekday (M-F): 6:00 AM – 11:00 PM
  • Weekend (Sat & Sun): 7:30 AM – 11:00 PM


Customers can direct inquiries to, or Hartford Line Amtrak riders can call 800-872-7245, CTrail Hartford Line riders can call 833-566-3233, or you can speak with a CTrail or Amtrak representative at Hartford Union Station or New Haven Union Station.


Don’t forget to review your preferences on our alerts page to ensure you are receiving the most up-to-date information for your travels.

See something, say something!

In an emergency, call 911. To report something suspicious, tell an authority, Call 1-866-HLS-TIPS (1-866-457-8477) or visit KEEPCTSAFE.COM

Back to top