FAQs

Passengers will receive service interruptions and/or cancellations via service alerts on HartfordLine.com and announcements at each station. You can also sign up to receive alerts via texts or email here.

Real-time information will appear on the Passenger Information Display Screens at each station. Train delays and real-time information will be announced on HartfordLine.com. You can also sign-up to receive alerts for specific trains and stations via text and email here.

The train schedule for the Hartford Line is available here and in the Trip Planner. There may be minor adjustments to the schedule to improve efficiency and connectivity to other services. Additional train frequency is not anticipated at this time. However, customers will be notified in advance should the schedule change or be augmented with additional departures. To be notified via SMS Text Message or Email Alerts, sign up for our alerts system here.

New Haven Line trains are able to wait up to ten minutes to accommodate Hartford Line connecting passengers at New Haven’s Union Station.

Station	CTrail and Amtrak Mobile App	Amtrak Quik-Trak Ticket Vending Machine	On-Board CT rail (one-way only)*	Amtrak.com	CTrail Ticket Vending Machine
New Haven Union Station	Yes	Yes	Yes, with $3 surcharge	Yes	Yes
New Haven State Street	Yes	No	Yes, with $3 surcharge	Yes	Yes
Wallingford	Yes	No	Yes, with $3 surcharge	Yes	Yes
Meriden	Yes	No	Yes, with $3 surcharge	Yes	Yes
Berlin	Yes	No	Yes, with $3 surcharge	Yes	Yes
Hartford	Yes	Yes	Yes, with $3 surcharge	Yes	Yes
Windsor	Yes	No	Yes, with $3 surcharge	Yes	Yes
Windsor Locks	Yes	No	Yes, with $3 surcharge	Yes	Yes
Springfield	Yes	Yes	Yes, with $3 surcharge	Yes	Yes

*Tickets purchased from the conductor on-board Amtrak are only available at the full, undiscounted, unrestricted fare, and only using a credit/debit card. For the Hartford Line fare, please use Amtrak.com, the Amtrak mobile app or call 1-800-USA-RAIL.

For stations without a CTrail Ticket Vending Machine, customers can purchase one way tickets on board a CTrail train with no surcharge, or via the CTrail eTix app.

• Download the CTrail eTix app from the Google Play Store here.
• Download the CTrail eTix app from the Apple App Store here.

Tickets may also be purchased on Amtrak.com or by using the Amtrak mobile app. An Amtrak ticket is valid on a CTrail train for up to 2 hours after the scheduled departure time from the station, as long as the ticket has not been refunded or canceled.

Please note, while Amtrak one-way fares for adult fares are now the same as CTrail, their fares for seniors and children can be higher.

Tickets purchased at CTrail Hartford Line Ticket Vending Machines and via CTrail eTix app are accepted onboard all of Amtrak’s trains between New Haven, CT and Springfield, MA – (except Vermonter Trains 54, 55, 56 and 57 at any time, and Amtrak Northeast Regional Trains 140, 141, 143, 146, 147, 148, 157 during holiday blackout periods only). Passengers who present a CTrail ticket for travel on the Vermonter will be charged at the applicable Amtrak ticket rates.

Yes, U-Pass can be used for travel on CTrail Hartford Line trains between New Haven and Springfield, including Amtrak Hartford Line trains. U-Pass is not accepted on Amtrak Vermonter (trains 54, 55, 56 and 57) trains. Valid student ID from participating college or university must be shown at time of pass use. U-Pass CT Conditions of Use apply; visit CTrides.com/u-pass for more information.

Yes, you can purchase a ten-ride ticket at CTrail ticket vending machines and the CTrail eTix app. This ticket is non-transferable.

Monthly Tickets can be purchased using the CTrail eTix app and from CTrail Ticket Vending Machines located at all stations.

A universal travel card is being explored by the Connecticut Department of Transportation but is not currently available. However, one-way, weekly, 10-ride, monthly, senior/disabled and school are available via the CTrail eTix app and at each station with ticket vending machines.

Yes, you can purchase a Hartford Line connecting ticket with Metro-North when you purchase your New Haven Line ticket at a Metro-North ticket vending machine (TVM). On the Metro-North TVM, select your New Haven Line destination station (New Haven) and then add the UniTicket (Connecting Services) option to select your Hartford Line destination station. Individual tickets will be generated for each leg of the trip.

You can also purchase a UniRail ticket on the CTrail eTix app.

No, passengers can purchase their CTrail Hartford Line and New Haven Line connecting tickets together at:

• The CTrail eTix app
• Ticket vending machines located at Springfield, Windsor Locks, Windsor, Hartford, Berlin, Meriden or Wallingford.
• On board the connecting Metro-North train with cash or credit cards. To avoid the surcharge, passengers must show the Metro-North conductor their Hartford Line ticket stub/receipt before purchase.

Passengers may find answers to the most frequently asked questions about the CTrail eTix app here.

The CTrail eTix app for Android or iOS can be downloaded using the links below:

• Download the app from the Google Play store here.
• Download the app from the Apple App store here.

Hartford Line child fare is $1 per child for up to four children ages 2-12 traveling with a paying adult. Any additional children ages 2-12 will be charged half the adult fare. Children under the age of 2 travel free.

This Child Fare Policy does not apply to Amtrak Hartford Line train options.

CTrail Senior (65+)/Disabled One-Way tickets are 50% off standard fare.

This rate for seniors is only available when purchased at CTrail ticket vending machines, via the CTrail eTix app, or on board CTrail trains. The Amtrak senior discount is in line with their national policy (10%) and is what will be charged when purchasing tickets for Amtrak Hartford Line trains.

Lost, damaged, or stolen tickets can neither be refunded nor replaced.

Yes, unused CTrail Hartford Line tickets can be refunded.

For tickets purchased using CTrail eTix mobile ticketing app, including CTrail Hartford Line tickets, CTrail Shore Line East tickets, and UniRail tickets (i.e, tickets for the CTrail Hartford Line with connecting service, either CTrail Shore Line East or New Haven Line (Metro-North)), customers initiate their own refunds in their CTrail eTix account for unexpired, non-activated tickets purchased that calendar day.

For tickets purchased from CTrail ticket vending machines (“CTrail TVMs”) or from CTrail conductors onboard CTrail Hartford Line trains, including CTrail Hartford Line tickets, CTrail Shore Line East tickets, and UniRail tickets (i.e, tickets for the CTrail Hartford Line with connecting service, either CTrail Shore Line East or New Haven Line (Metro-North)), refunds are processed by CTrail Customer Service.

Click here for the complete CTrail Refund policy.

Yes! Passengers traveling together in groups of 10 to 120 can submit a request to purchase tickets in advance. Groups of 10 or more adults receive a 25% discount off normal rail fare, and elementary, intermediate and high school student passengers in the group receive a 35% discount.

Group travel requests are for CTrail Hartford Line service only and cannot be used for or with a connecting service, including Amtrak Hartford Line, CTrail Shore Line East, Amtrak Vermonter, Amtrak Northeast Regional trains, or New Haven Line (Metro-North).

Learn more about group travel requests by clicking here or calling CTrides at (877) 287-4337.

CTrail Hartford Line does not have peak or off-peak fares. This only applies to the Metro-North portion of a trip. Peak fares are charged during business rush hours for travel to and from Grand Central Terminal (GCT). Details on Metro-North peak fares can be found here.

All Connecticut stations on the Hartford Line are served by CTtransit. Visit www.CTtransit.com for information. Springfield is served by PVTA and information is available www.pvta.com.

Hartford Line trains connect at Union Station. New Haven customers can connect to New Haven Line (Metro-North) for travel to and from New York (New Haven Line) and Shore Line East for travel to Old Saybrook/New London.

This depends on where you’re going. Hartford Line trains stop at both stations. The State Street Station, located just two blocks from the New Haven Green, is the best choice for most downtown destinations. The New Haven Green is the transfer point for all CTtransit buses. Union Station, the southern terminus of the Hartford Line, is the transfer point for all connecting Metro-North (New Haven Line), Amtrak, and Shore Line East trains.

Yes. Take the Hartford Line to Springfield Union Station. MGM Casino is a .6 mile (12-minute) walk from the station. Exit the station to Lyman Street and take a right for one block. Turn left onto Main to reach the MGM entrance at Main and State Streets. Walking directions.

There is also the free PVTA Loop bus service that serves Union Station, MGM, Basketball Hall of Fame and the Quadrangle (Springfield Museums and Armory). It operates Wednesday-Sunday. More info about this service.

CTtransit Hartford provides local bus connections from Hartford Line stations to Bradley International Airport.

• 30 Bradley Flyer provides service to Bradley International Airport from Hartford Union Station.
• 24 Windsor-Bradley Int’l Airport-Windsor Locks provides service to Bradley from both Windsor and Windsor Locks stations.

For schedules and more information on bus service, please visit CTtransit.com or call 860-525-9181.

Stations are also serviced by transportation network companies (Uber/Lyft) and local taxis.

Parking varies by station. Please check your station for parking details.