CTrail Hartford Line operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a Title VI complaint.

Complaints may be filed directly to the Connecticut Department of Transportation or to the FTA (Federal Transit Aministration). Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name, address, and telephone number or other means by which the complainant can be contacted. Complaints must be filed within 180 days of the date of the alleged discriminatory act.

To request additional information on CTrail Hartford Lines’s non-discrimination obligations or to file a Title VI complaint, please submit your request or complaint in writing to:

Connecticut Department of Transportation
Attention: Debra Goss, Title VI Coordinator
2800 Berlin Turnpike
Newington, CT 06111
Email: Debra.Goss@ct.gov
Information on the CTDOT Title VI Policy.

Federal Transit Administration (FTA) Title VI complaints may be filed directly to:
FTA Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590

Information on the CTDOT Title VI PolicyOpens in new window.

Please print out a Title VI Complaint Form using the links below, fill it out and mail it to: CTDOT or the Federal Transit Administration.
Title VI Complaint Form – English / InglésOpens in new window
Title VI Complaint Form – Spanish / EspañolOpens in new window

For any questions, or to file a complaint in person, call CTrides or visit the Customer Service Center at New Haven Union Station.